Contact Us

Use the form on the right to contact us.

 

Shipping Info

Shipping & Returns

 

International buyers are WELCOME! 

On domestic orders, we will post item via Australia Post Standard Mail Service. Large parcel will take between 2-3 working days.

International orders ship via Airmail Parcel Service which will take between 7-14 working days. The shipping fee is the minimum from the Australian Post. 

Please double check your address  as we are not responsible for postal non-delivery errors. 

All duties, customs, taxes, and any and all other costs associated with receiving shipment are customer's responsibility.

Your order will be packaged carefully and shipped after it has been made. Most of our items are made to order, therefore please allow between 3 to 5 days to dispatch.


DOMESTIC SHIPPING: Your package will be shipped via Australian Parcel Post and will take from 1 to 7 days for delivery. 

INTERNATIONAL SHIPPING for Wholesale customers: All overseas buyers, if you are not sure about the shipping costs for purchasing multiple items, please contact us before your purchase, so we can calculate the best delivery option for you. 
For all overseas shipment we use Australian Air Mail International, which is the cheapest option.  Some smaller items will not be available for tracking using this method of shipment, but every item posted will have shipment ID number.

INSURANCE is NOT INCLUDED into the shipment. Please contact us prior your purchase if you want to add insurance or wish to use different method of shipment (Express, Registered, Courier etc).

Your package will be shipped to the address on your order unless otherwise noted. 

We take care in our packaging! Damage during shipment would be an extraordinary circumstance. If an item is lost or damaged during shipment we are not responsible, but will work with you to rectify the problem. If you wish to add insurance to shipping, you will have to let us know - it is not automatically included. 

TAXES AND IMPORT DUTIES OVERSEAS BUYERS
Unfortunately we can NOT take a responsibility for custom duties and taxes charged in your country, nor do we carry this information. Please make sure you know what are the requirements for import in your own country!
IMPORTANT: International Buyers are responsible for all fees associated with shipping to their respective countries (Import taxes, duties etc.).